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RETURN & REFUND POLICY

Returns & Refunds Policy

14-Day Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • With all original tags attached

  • In its original packaging

You will also need to provide the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:
📧 marinalili.xiao@gmail.com

Our customer support team will review your request and provide the return address and detailed return instructions once your return is approved.

Please note: Items sent back without prior return authorization will not be accepted.

For any return-related questions, feel free to contact us at:
📧 marinalili.xiao@gmail.com

Damaged or Incorrect Items

Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items

  • Special orders

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable.

If you are unsure whether your item qualifies for return, please contact us before submitting a return request.

Exchanges

The fastest way to receive a replacement item is to:

  1. Return the original item

  2. Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must meet the same conditions:

  • Unworn or unused

  • With tags attached

  • In original packaging

  • Proof of purchase required

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time: within 10 business days

Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
📧 marinalili.xiao@gmail.com